• Unboxing Video: To qualify for a return, you must create an unboxing video before opening the flyer. This video should clearly show the unopened parcel and the condition of the product inside. This step is crucial for verifying any issues with the product upon arrival.
• Same-Day Reporting: If you encounter any issues with the product, it must be reported on the same day you receive the parcel. Contact our customer service team immediately to initiate the return process. Delays in reporting may result in the denial of your return request.
• Return Amount: Once your return is approved, we will refund the product amount. Please note that 250 rupees will be deducted from the refund as a processing fee.

How to Return a Product 

• Contact Us: Reach out to our customer service team via email or phone to report the issue and provide the unboxing video as evidence.
• Approval: Our team will review the video and your report to approve the return. You will receive instructions on how to return the product.
• Return Shipping: Carefully repack the product in its original packaging and ship it back to us as per the instructions provided.
• Refund Process: Once we receive the returned product and verify its condition, we will process your refund minus the 250 rupees processing fee.

Important Notes

• The product must be returned in its original condition, including all packaging materials, accessories, and manuals.
• Items that show signs of use, damage, or tampering will not be eligible for a refund.
• We recommend using a trackable shipping method for returning items to avoid any issues with lost or missing packages.
• We appreciate your understanding and cooperation in following these guidelines. Our goal is to provide you with the best shopping experience, and your satisfaction is our top priority.

For any questions or assistance, please don't hesitate to contact our customer service team at [Customer Service Email] or [Customer Service Phone Number].

Thank you for shopping with Trendyshop.pk!